FAQ

How can I recover my password?
Please navigate to this link https://notification.canada.ca/forgot-password to recover your password using the email address that you used to create your...
Thu, 26 May, 2022 at 3:10 PM
How can I hide and personalise URLs in Notify emails?
If you want to hide the url behind descriptive text, you can simply use this format:   [descriptive text](full url)   If you need to personalize the ...
Thu, 26 May, 2022 at 3:10 PM
How can I verify whether an email is really from GC Notify?
As a general recommendation to check on the authenticity of an email coming from Notify, a recipient can check the email SMTP headers for security signature...
Wed, 18 Jan, 2023 at 9:42 AM
How can I change the branding for a GC Notify service?
The branding for a GC Notify service can be changed by submitting a branding change request through Notify's administrative panel.
Thu, 26 May, 2022 at 3:10 PM
How can I raise the message limit for a GC Notify service?
The limit for a GC Notify service can be raised through submitting a request to our support team.
Wed, 29 Jun, 2022 at 2:36 PM
Can GC Notify host non-federal government services?
We are authorized to provide services for federal government services only. However, we received an emergency authorization to provide Notify to provinces a...
Thu, 26 May, 2022 at 3:11 PM
Can Notify host a contact list for sending messages?
Due to data retention policies, Notify cannot host a contact list due to policy reasons, as a government department cannot keep data that is owned by anothe...
Thu, 26 May, 2022 at 3:11 PM
Does GC Notify have the ability to send UTM codes within our emails?
Yes, but only in the links, we can't track if someone opened the message. You will have to generate the UTM codes from somewhere and embed them into th...
Thu, 26 May, 2022 at 3:11 PM
How can we 'cc' or 'bcc' email using API?
Unfortunately we do not support cc or bcc in Notify. The main reason is to ensure that personal information (such as email addresses) would not be inadverte...
Thu, 26 May, 2022 at 3:11 PM
How can I update the email address for my Notify account?
Click on Your account and select Your profile.  Click on "Change" next to email address.  Enter your new email address and click save.  You wi...
Thu, 26 May, 2022 at 3:11 PM